Tawkify Refund Policy

Last Updated April 2020

By using the services (“Services”) offered by Tawkify, Inc. ("we," "us," "our," or "Tawkify"), we are committed to making sure you have a positive experience and that we are available to answer any questions you may have or assist you in using our Services.

Client packages run in all-inclusive "match cycles", with all work performed to find and select each match, plan and coordinate a date to introduce the client to that match, and obtain/provide post-introduction feedback included. The number of included match cycles is determined by the package purchased.

Clients are subject to approval by Tawkify, and are refunded in full only if they are declined by Tawkify. All work performed upon purchase and during initial review and/or onboarding is included in the client’s first match cycle, which otherwise is non-refundable. If a client is matched successfully before using all purchased match cycles, however, a partial refund is possible. We retain pro-rated payment for any match cycles started or used, plus one additional. A minimum of two match cycles are, therefore, retained for all multi-match packages; no additional early cancellation fees or penalties apply and any remaining balance of purchase is refunded.

Clients may "pause" their experience once for up to a total of 3 months in any 3-month period during the use of the Services (“Pause Period”). Forfeiture of unused match(es) in a package may occur if we are not notified of a pause request or extension in advance, before any matches enter planning; or should client refuse selected matches or become non-responsive. Problematic lack of availability or poor date behavior that negatively impacts other daters in our community or staff members can result in immediate termination of the purchased experience without refund.

Our Services are very diverse, therefore sometimes additional terms or specific refund policies may apply. Any additional or differing terms will be identified or displayed during sign up for or purchase of the relevant Services, and those additional terms shall become part of your agreement with us for use of those Services.

Please click here or email our Customer Success Team at customersuccess@tawkify.com for questions about this policy or assistance. Approved refunds may take 60 days to post.

Copyright © 2020 Tawkify, Inc.

Tawkify offers Traditional Matchmaking
without the Traditional Price Tag
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