Tawkify Refund Policy

Last Updated January 2020

By using the services (“Services”) offered by Tawkify, Inc. ("we," "us," "our," or "Tawkify"), we are committed to making sure you have a positive experience and that we are available to answer any questions you may have or assist you in using our Services.

Client packages are cancelable at any time. We retain payment for match cycles used and/or in progress, plus one; remaining match cycles are refunded. Bonus or “free” promo matches (if applicable) are provided upon completion of base package, and are void/non-refundable if unused at that time.

Client purchases are pending approval. First match cycle begins upon approval. All work performed during initial ramp up is included in the first match cycle; there is no additional on-boarding fee.

You may pause your account once for up to a total of 3 months in any 3-month period during your use of the Services (“Pause Period”). Forfeiture of unused matches in a package may occur if you do not notify us in advance or before any matches enter planning. Repeated refusal of matches, problematic lack of availability or poor behavior on a date could lead to immediate termination of your experience without refund.

Our Services are very diverse, therefore sometimes additional terms or specific refund policies may apply. Any additional terms will be identified or displayed when you sign up for or purchase the relevant Services, and those additional terms shall become part of your agreement with us if you use those Services.

If you need to request a refund, please do so by clicking here or emailing our Customer Success Team at customersuccess@tawkify.com

Refunds may take 30 days to post to your credit card statement.

Copyright © 2020 Tawkify, Inc.

Tawkify offers Traditional Matchmaking
without the Traditional Price Tag
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